Frequently Asked Questions
Everything you need to know about your Shrimps order and our latest collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all Shrimps tags still attached.
Are your faux fur products sustainably made?
Yes, we pride ourselves on using high-quality, cruelty-free materials. We are constantly working with our suppliers to improve the sustainability of our signature faux fur and beaded accessories.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.